Our standard shipping does not have a tracking number. It arrives directly to your mailbox like a letter, no signature needed.
For Ireland: Standard shipping with DHL: 4-7 business days For Germany: Express shipping 1-2 business days with Hermes (with tracking) Shipped from Germany with tracking. Delay for other countries indicated at checkout.
For Ireland: Standard shipping currently: 4-7 business days For Germany: 1-2 business days with Hermes
We ship to Ireland, Germany, France, Italy, Benelux and Austria. For other countries please send us an enquiry firstname.lastname@example.org
For all our orders within the EU, no customs need to be paid. All orders outside of the EU may incur customs, depending on the value of the order. The customer has to pay any customs incurred.
Please get in touch with us: email@example.com
We only send an order once we receive the payment. If your payment has been successful but nothing has been sent, please reach out to us firstname.lastname@example.org
You cannot have your order delivered to a Packstation. However, as we deliver with Hermes, you can pick a Hermes Packetshop.
All our orders above 50€ or sent with DHL Paket are insured, please get in touch with us email@example.com
Pre-orders will be shipped from the date indicated. If you have ordered products that we have in stock, they will be shipped together with the pre-order. If you would like to have these products shipped separately and therefore faster, please contact us at firstname.lastname@example.org
Ja, alle Artikel - auch Ohrringe - können zurückgegeben werden.*
Du hast 30 Tage Zeit, um einen Artikel zurückzusenden.
*Ausgenommen sind mit "Final Sale" markierte Produkte, dort steht es dann auf der Produktseite mit dabei, dass der Artikel nicht retourniert werden kann.
Please send us a message email@example.com with your order number. We will then let you know how to return your order. Please do not send packages without contacting us to the address on your parcel, as we might not be able to find your return.
Unfortunately, we cannot offer free returns yet, therefore you need to pay to send the order back. Orders from Ireland can be sent back with AnPost, which is 2€.
Unfortunately, we cannot do exchanges. Please return the item and we can either issue a refund or a voucher, depending on what you prefer. In case of a voucher, your return is free of charge.
Unfortunately, you cannot change an order once it has been submitted. You can return the order though within 60 days.
We are very sorry about this! We carefully check each item before sending it, but if you have received a damaged product, please send us an email firstname.lastname@example.org
You can pay via credit card, paypal or bank transfer.
We offer Klarna as a payment option. You can find more information about Klarna Pay in 3 / Pay later
On request we also offer payment by invoice, please send us an email email@example.com
You can enter a discount code during checkout just before payment (last step of the order). If the discount code does not work, please contact us firstname.lastname@example.org
Although our jewellery is made of high quality material, we recommend to take them off when taking a shower or doing sports to keep them beautiful for a long time. Gold plated jewellery should not come in contact with water and should not be stored in rooms with high humidity (e.g. bathrooms). It is best to store your jewellery in the box provided or in a jewellery box. Hand sanitiser can stain a gold-plated ring, as the chemicals may react with the metals. Therefore, please remove your ring before and after washing / disinfecting your hands and dry your hands before putting on the ring.